Dedicated IT
Dedicated IT is a leading MSP (Managed Service Provider) with a niche focus on healthcare. Named #33 on CRN’s 2022 Fast Growth 150 List, we are a household name in Healthcare IT. Our people-centric culture, amazing benefits and substantial year over year growth has positioned us as an employer of choice in the Managed Services space.
At Dedicated IT, we are invested in our employees. Their goals, growth, and success (both professional and personal) are a top priority. We offer career planning, career advancement opportunity, education/certification reimbursement, work/life balance, great benefits, and a people-focused culture.
We are searching for an Onsite IT Manager to augment our Mid-Market Service division and play a pivotal role in continued growth as we advance as one of the top 5 privately owned (non- private equity backed) MSPs in the United States.
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Position Summary
Location: Vero Beach, FL
Schedule: Onsite at client office in Vero Beach, FL. Monday - Friday, 8 AM - 5 PM. Relocation Assistance Available
Salary: Up To $85,000/year
IT Managers help our clients manage their technology, support their employees, and respond to day-to-day infrastructure needs. Working with one of our Mid-Market Clients provides an experience of learning and managing enterprise class systems of all shapes and sizes across the healthcare industry. Employees can expect to be equipped with modern hardware, tools that automate the ability to deliver an amazing experience, and systems that level up skills and experience.
Onsite IT Managers are solution-oriented individuals that provide technical support to users efficiently and accurately. They primarily focus on infrastructure upgrades and assisting client executives with short and long term IT needs. Additionally, their presence onsite ensures the general staff feel supported no matter where they are in the USA. IT Managers are considered the face of DIT that work to elevate a specific client, solving their technical problems through creative solutions.
We Are Looking for Candidates That Embody Our Core Values:
• Collaborate: Leave your ego at the door. None of us is as smart as all of us. Collaboration propels us toward our common goals in a way that benefits the company, its people, and its clients.
• Own: Take extreme ownership of your role and establish yourself as the go-to person in your position. Go above and beyond to deliver the right results: when you think sending an email is enough, pick up the phone and CALL.
• Dedicated: Model dedication, reliability, and responsibility. Rise to challenges, follow through, improve interpersonal experiences with clients, partners, and colleagues. Position yourself to be the most dedicated on your team every day.
• Empathize: See things from different angles and place yourself in others' shoes. Display genuine interest in, care and concern for our clients, partners, and colleagues in every interaction. Observe with the intent to learn and actively listen with the intent to truly hear.
Functions of Onsite IT Managers
• Handle support tickets and work to resolve client issues within SLA times
• Work with client, Service Delivery Manager, and Team Lead to provide top quality service
• Work on a variety of infrastructure and client projects to improve quality of life for end users
• Create tickets, document detailed notes, and accurately tracking time
• Update technical documentation in system
• Own and work email tickets when not answering calls or when requested
• Escalate requests or tickets to Technical Team Lead/vCIO with detailed notes of attempted remediations and recommended solutions
• Train/Mentor and Assist Team Members as the SME of your specific client
• Identify possible Major Incidents and notify vCIO/Service Delivery Manager immediately
• Find alternative workarounds to problems when established procedures fail
• Train users in supported software & hardware
• Assist clients with the installation of business line software and related services for infrastructure or end-user
• Vendor management for client related support ticket resolution
• Ensuring all cases are followed up on in a timely manner
• Provide timely updates to clients
• Assist Professional Services Team and vCIO to test new environment configurations
Technical Skills Required
• This role requires advanced practical experience managing all aspect of client infrastructure
o NextGen, Athena, or other EMR/EHR experience preferred
• Ability to solve problems without specific instructional guidance
• Observe daily activities to learn overall IT Infrastructure, methods, and industry standards
• Assist clients with the installation of business line software and related services
• Train users in supported software & hardware
• Work with vendor support contacts to resolve technical problems with Equipment & software
• Ability to explain technical information in simple terms
• Intermediate to advanced experience supporting/troubleshooting:
o Workstation hardware
o Windows/Mac OS
o Mobile devices
o MFA
o Desk phones and headsets
o Printers/Scanners
o SharePoint/OneDrive/365
o Active Directory
o DNS
o DHCP
o NTFS/File permissions
o Firewall/Networking/VPN
• Understanding of support tools, techniques, and technology used to provide client services
• Typing skills to ensure quick and accurate entry of service ticket details
• Technical Writing and Documenting
Education/Experience Qualifications
• High School Diploma/GED required.
• Certifications: CompTIA A+, Network+, Security+, Cisco, Microsoft Certifications or other comparable Microsoft/Network certificates
• At least 4-6 years in a previous relevant advanced role, required.
• Prior MSP or Healthcare experience required
• ConnectWise experience preferred
• Experience supporting medical clients, EMR, and HIPAA understanding preferred
Perks:
• Health Benefits
• 401K plus company match
• 9 paid company holidays including 2 floating holidays
• 3 Weeks PTO and 1 week of sick leave
• Clear Personal Growth Path roadmap and open door policy to clarify questions/concerns
Thanks for your interest in Dedicated IT!
Equal Employment Opportunity: Dedicated IT is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran’s status, disability, sexual orientation, or any other characteristic protected by law.